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FAQs

What other questions can we answer for you?

Alolo FAQ

How do I get started?


Please reach out to us with any interest that you have in tennis. It might be for yourself, friends, or family that would like to start playing. We would love to have you stop by and see the facility, speak to us on programs, or go through any questions you might have.




Do I need to have a CAZ Pass?


No, anyone can stop in to play. The CAZ pass does provide many benefits to clients playing multiple times per week and discounts based on repeat business. The CAZ Pass lowers lesson rates, court time charges, and gives significant savings for loyal clients. If you're a casual player looking to play once in a while, stop in for retail or stringing, and see what we offer. You are always welcome.




How do you determine clinic levels?


Clinic levels are determined by age, ability, dedication, maturity level, and respect for others. Ownership can change clinics at anytime if needed for the best playing experience of the group. We don't separate by gender, team, or prior experiences. You are always welcome to form your own group or schedule private lessons where you control the format or group participants.




What should I wear or bring with me on the first day of a session?


You only need NON-MARKING tennis shoes and comfortable athletic wear to begin. We have demo racquets to borrow and all of the equipment needed to get you started.




What forms of payment are accepted?


Alolo gladly accepts cash, check, or Venmo for contact free payments for services. Please go to Alolo Tennis to make any Venmo payments and leave us a message.




What if I can't come every week?


We understand that sometimes there are conflicts in scheduling over 8 week sessions. Please let us know in advance if there are any dates that you won't be able to make a clinic. We can allow someone else to participate in your spot or make up a clinic themselves. If you let us know in the 6 hour cancellation window, Alolo will gladly credit the clinic payment for that day towards court time for you to use. It will be at the discretion of ownership if a no call, or no show happens and what can be done at that time for that situation. Any weather related cancels on our end will be dealt with on a case by case basis for make up or credit to be issued.





Still have a question?

Don't hesitate to Contact Us!

315 870 0405

2851 Fenner Rd.
Cazenovia, New York 13035

©2020 by Alolo Tennis LLC.